TERMS & CONDITIONS

 

Customers accessing the website www.queenslumi.com (hereafter referred to as the “Website”) from. These terms and conditions and customer information apply to using the Website and all orders placed for goods through it. They equally apply whether goods are ordered directly or through an established account on the Website. By placing an order with Queenslumi, you affirm that you have read, understood, and accepted these General Terms and Conditions, as well as the Queenslumi Privacy Policy and Statement available at https://www.queenslumi.com/privacy-policy. If you disagree with any of these terms or our Privacy Policy and Statement, please refrain from using the Website and placing orders.

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Queenslumi reserves the right to amend these General Terms and Conditions and to modify the goods and prices featured on the Website. Customers are advised to review this website section before placing any orders. Any amendments become effective upon publication on the Website.

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This Website is not intended for use by children, especially those under 12 years of age. If you are under 18 years of age, you must obtain consent from your parent or legal guardian before disclosing personal information or making purchases on this Website.

 

This Website is owned and operated by QueensLumi. If you have any complaints or wish to assert any of your rights in relation to goods purchased on this Website, please contact: JQueen Global Limited by emailing cs@queenslumi.com . 

 

You agree to utilize the Website exclusively for purposes explicitly permitted by these General Terms and Conditions. You are accountable for all equipment and software utilized to access the Website. 

You must refrain from:

• Using the Website directly or indirectly for any activities that contravene laws, infringe upon third-party rights, are unlawful, or violate these General Terms and Conditions.

• Unlawfully posting or transmitting through the Website any information or materials that are obscene, indecent, offensive, defamatory, abusive, harassing, stalking, threatening, menacing, or which impede any other user's enjoyment of the Website.

• Utilizing the Website directly or indirectly, or any services provided therein, to conduct surveys, contests, pyramid schemes, or to send chain letters, junk emails, or any other duplicative or unsolicited messages, whether for commercial purposes or otherwise.

• Attempting to gain unauthorized access to the Website or using another person's name, registration account, and/or password.

• Creating a false identity to mislead others about the sender's identity or the origin of a message.

• Interfering with the operation of the Website, tampering with it, or making unauthorized modifications.

• Knowingly transmitting any virus or other harmful component to the Website.

• Advertising or soliciting to sell or buy any goods or services on the Website.

• Collecting information about others, including email addresses, without their consent.

• The Website may include links to external websites. These sites are not part of the Website and, unless otherwise stated, are not under the control of Queenslumi. Queenslumi bears no responsibility for the content of any linked websites. Accessing these sites is at your own risk.

Queenslumi reserves the right to monitor, review, retain, and/or disclose any information on the Website as necessary to comply with applicable laws, regulations, legal processes, or governmental requests. You agree that it is your responsibility to monitor any changes to the materials and information provided by you and contained on this website.

 

When visiting this Website, placing orders for goods, or communicating with Queenslumi via email, you are engaging in electronic communications with us. Your visits, orders, and emails constitute electronic communications. Unless expressly notified otherwise by you, registering your contact details implies your consent to being contacted directly by us via phone, email, or other electronic messaging methods.

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Please note that providing your information, including contact details, is necessary for us to fulfill your orders of Queenslumi products. By registering with Queenslumi or placing an order through this Website, you explicitly consent to the use of your data as described. Registration and order placement are contingent upon this consent. 

If you do not wish to provide consent, you may still access parts of the Website that do not require registration. Should you choose to register at a later time, you can review and modify your data by selecting 'Profile' from the website menu. For further details regarding our privacy practices, please refer to our Privacy Policy at https://www.queenslumi.com/privacy-policy.

 

The Website and its contents, including all intellectual property rights, are owned by Queenslumi or its licensors. Access to the Website is granted solely for personal use and to facilitate the purchase of goods available for sale on the Website. Without explicit permission from Queenslumi and in compliance with applicable laws, you are prohibited from:

• Storing, distributing, performing, publicly displaying, adapting, or creating derivative works from any part of the Website.

• Commercializing any information or services obtained from the Website.

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Any trademarks displayed on the Website belong to Queenslumi or third parties. Nothing on the Website should be interpreted as granting a license to use any trademark without the owner's permission. Specifically, you must not:

• Use any Queenslumi trademarks as part of your own trademark.

• Use Queenslumi trademarks in connection with goods or services not provided by Queenslumi.

• Use Queenslumi trademarks in a way that could cause confusion, misunderstanding, or disparagement of Queenslumi, its products, services, or the Website itself.

These restrictions apply to protect the intellectual property rights and reputation of Queenslumi and associated third parties.

 

To the fullest extent permitted by law, these General Terms and Conditions exclude all implied warranties, conditions, and representations regarding the Website, your access to and use of the Website, and any goods available for purchase through it. Should you find that an item purchased from the Website does not meet your expectations, in addition to your rights under the Sales of Goods Ordinance (Cap. 26) and the Supply of Services (Implied Terms) Ordinance (Cap. 457), you may also avail yourself of Queenslumi's return policy detailed in section 10.6 below.

Queenslumi will provide all content and services on the Website in good faith and will make reasonable efforts to ensure the accuracy and currency of the information published on the Website at the time of publication.

In cases where the consumer guarantees under the Sales of Goods Ordinance and the Supply of Services (Implied Terms) Ordinance apply to goods or services supplied by Queenslumi, Queenslumi’s liability for breach of such guarantees is limited to:

• For services: the re-supply of the services or payment of the cost of having the services supplied again.

• For goods: the repair or replacement of the goods, supply of equivalent goods, payment of the cost of repairing or replacing the goods, or acquiring equivalent goods.

To the extent permitted by law and except as explicitly provided in these General Terms and Conditions, Queenslumi (including its officers, employees, agents, or related corporate entities) shall not be liable for any losses, damages, costs, expenses suffered by you, or claims made against you in relation to:

• Your use of the Website.

• Any unavailability, interruptions, delays in operation, viruses, internet access difficulties, or equipment malfunctions related to the Website.

• Any failure to provide the Website.

• Any goods supplied, offered, or advertised on the Website.

• Your purchase of any goods or services offered for sale on the Website by Queenslumi.

• This exclusion of liability applies except in cases of negligence or willful misconduct by Queenslumi, breach of statutory consumer guarantees by Queenslumi, or where such exclusion is prohibited by law.

 

To the fullest extent permitted by law, you agree to indemnify and hold harmless Queenslumi, its affiliates, employees, agents, representatives, and third-party service providers from any claims made against Queenslumi and any liabilities incurred as a result of your breach of these General Terms and Conditions.

 

Queenslumi reserves the right to suspend, terminate, or restrict your access to the Website immediately if, in its reasonable opinion, you have breached these General Terms and Conditions. Additionally, Queenslumi may suspend, restrict, or terminate any service offered on the Website, or completely suspend access and use of the Website, at any time.

 

This section applies to any order made through the Website (either through a direct order or through the establishment of an account).

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**9.1 The purchase agreement**

Any orders placed through the Website, whether directly or by creating an account, constitute a binding agreement to enter into a purchase contract with Queenslumi. This agreement becomes binding when Queenslumi accepts your order by dispatching the goods through an affiliated delivery service. Queenslumi will notify you of the dispatch by sending an email. These General Terms and Conditions apply to and form an integral part of any purchase contract for goods acquired through the Website.

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The prices and fees displayed on the Website at the time of submitting your order will apply and you will be charged accordingly. The exact price of an item will be confirmed only upon order submission. Your credit card will not be charged until after Queenslumi accepts your order, as detailed in Section 10.4 below. 

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These General Terms and Conditions expressly exclude all provisions of the United Nations Convention on Contracts for the International Sale of Goods (adopted in Vienna, Austria, on April 10, 1980) from applying to any purchase agreement.

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**Click & Reserve**

We may offer you the option to check the availability of certain products and reserve them at specified Queenslumi stores through our websites ("Click & Reserve"). If the product is available, it will be held for you for a period of two (2) business days from the notification sent to you. You can then proceed to purchase the product at the designated Queenslumi store.

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An acceptance of your offer or order, and the formation of a purchase contract, occurs when:

• We send you an email confirming that the products have been reserved at the respective Queenslumi store, and

• You visit the Queenslumi store within two (2) business days to complete the purchase.

Please note that prices at Queenslumi stores may differ from those displayed on the websites at the time of reservation, and the store prices will be considered final.

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**9.2 Reservation of Performance in Case of Goods Unavailability**

Queenslumi does not guarantee the continuous availability of goods ordered. If, within thirty days of accepting your order, Queenslumi determines that the goods are no longer available for supply, Queenslumi may withdraw from and terminate any purchase agreement made for those goods. In such cases, Queenslumi will promptly notify you via email and issue a full refund of any fees or charges already paid for the unavailable goods.

Additionally:

• Queenslumi reserves the right to restrict the quantity of products sold to a customer.

• Queenslumi reserves the right to refuse orders from customers if there is a reasonable belief that the customer is violating these Terms and Conditions, or engaging in fraudulent or criminal activities.

 

**9.3 Price and Additional Costs**

The total amount for any goods ordered must be paid in a single payment. During the checkout process when you submit your order, the total amount, inclusive of all taxes, packaging, and delivery costs, will be clearly displayed.

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**9.4 Terms of Payment**

The purchase price for all goods ordered becomes due and payable when Queenslumi notifies you of the acceptance of your order. Payment can be made using a credit card, e-wallet, and/or gift card by entering the necessary details on the Website. Queenslumi reserves the right to modify available payment methods at its discretion. Transactions will only be processed after your order has been accepted.

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You may not offset any claims against Queenslumi's claim for payment unless the amount offset is undisputed by Queenslumi or has been subject to a final and binding judgment against the company.

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Prepayment:
For special orders such as high-value orders or Limited Edition items, Queenslumi offers the option of prepayment. Your order will be processed upon receipt of payment into our designated bank account. Payment is due immediately upon order placement.

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Please transfer the payment amount to the account specified during the checkout process, using your order number as the payment reference. Note that your bank may impose additional charges for international transfers. If payment is not received in our bank account within 7 banking days of receiving the order confirmation, Queenslumi reserves the right to cancel your order.

Prepayment option is not available for electronic gift cards

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**9.5 Delivery and Reservation of Title**

Orders will be delivered to the delivery address specified in your order. Deliveries are handled by the delivery service appointed by Queenslumi. Upon acceptance of your order, you will be provided with the contact details of the designated delivery service.

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Queenslumi endeavors to deliver orders within the estimated timeframe indicated on the Website or as otherwise communicated to you upon order acceptance. However, Queenslumi does not guarantee specific delivery times.

You acknowledge and agree that the products ordered and dispatched to you remain the property of Queenslumi until full payment has been received. Queenslumi requires full payment before dispatching purchased goods to the delivery service.

All goods purchased from this Website are delivered under contract with Queenslumi’s designated delivery service. This means that the risk of loss and title for the goods transfers to you upon delivery of the goods by Queenslumi to the delivery service. Unless otherwise specified, Queenslumi is not liable for the risk of loss of goods during their delivery to you by the delivery service.

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**9.6 Right to Cancel the Purchase Agreement**

Your rights outlined in Section 9.6 are in addition to your rights under the consumer guarantees in the Sales of Goods Ordinance.

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Items purchased from the Website (excluding gift cards, used pierced earrings, and customized items) may be returned within 7 days from the date of receipt. To utilize this return policy, you must:

• Return the items in their original condition by mailing them back to Queenslumi within 7 days of receiving them, or

• Notify Queenslumi via email (info@queenslumi.com) of your intent to return the items within 7 days of receipt, and promptly send the items in their original condition to the specified address within 3 business days of notifying Queenslumi.

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Upon receipt of the returned items, Queenslumi will issue a full refund of the order's total cost.

You may also exercise your rights under the consumer guarantees provided by the Sales of Goods Ordinance.

For further assistance regarding the return of goods, please refer to the Customer Service Returns Policy available in the website menu.

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If you decide to return only part of an order that was purchased with a discount or offer, the refund amount will be adjusted based on the terms of the offer. For example, if a 10% discount applies with a minimum purchase of USD100, and the returned items reduce the total below USD100, the discount amount will be deducted from the refund. In promotions with tiered pricing, the lowest amount paid will be refunded.

For items sold in a set ("normal set"), you must return all items in the set; individual items cannot be returned separately.

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In the case of bundle promotional sets, where you receive a discount for purchasing multiple items (e.g., buy 3 items and get 10% off each), you may return individual items. However, if you return items from a bundle, Queenslumi will adjust the promotional price by charging you the regular price for any remaining items retained from the bundle. The refund amount will reflect the difference between the discounted price paid and the regular price of the retained items.

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**9.7 Liability in Relation to Goods**

Queenslumi’s liability under each purchase agreement is limited as described in section 6 of these General Terms and Conditions titled "Disclaimer and Limitation of Liability," which applies to all purchases of goods offered on the Website. Please refer to this section for further details.

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**9.8 Prohibition of Assignment**

You may only assign or transfer your rights under any purchase agreements with QueensLumi's prior written consent.

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**9.9 Export Control and Sanctions**

Queenslumi will screen your personal data against relevant export control and sanctions lists with each update. By placing this Purchase Order, you certify that the order and its implementation will not benefit any natural or legal person listed on relevant sanctions lists, such as the EU's "Consolidated List" and the US OFAC's "SDN List."

This Purchase Order is contingent upon Queenslumi's screening at the time of dispatch of ordered goods not yielding a match with any relevant sanctions list. If a breach of this clause or any trade law, export control regulation, or sanctions occurs (including a positive match in screenings by Queenslumi), the Purchase Order will not be effective. Queenslumi will not be obligated to deliver goods or provide compensation for non-performance in such cases. Existing orders will be promptly canceled. Queenslumi reserves the right to halt any delivery if export control regulations or trade restrictions require it, with no compensation for non-performance.